on and on and on... internet update
Writing this month hasn't worked out quite as I had hoped. It was supposed to be a way of kick starting my writing, but mostly I feel like I've been cobbling something together at lightening speed. The odd post has been thoughtful and deep, but a lot of them are fillers ensuring I meet the NaBloPoMo requirements... which I failed anyway due to a stupid internet company.
Speaking of which, they rang me again today. The tech team, that is. Asking me if I had cancelled my service with the company. Um. Yes. Totally.
Turns out, no, I had to speak to the sales or cancellation department or something (who would know which it is - I rang enough times to discover that it didn't matter which menu number I pressed, I still got the same person on the other end). I spoke with Blake, who turns out not to be the supervisor Blake I almost wept on the phone to the other night. This evening's Blake read through the records of previous conversations and said they had recorded I still had to pay the ETF. That would be early termination fee. I sincerely hope he misread that. Anyway, he said that was crazy, since I've had not service, and he would make sure I didn't have to pay. I dryly advised him that if I received a bill for early termination I would be going straight to the ombudsman. He again assured me he would make sure it didn't happen.
I'm not holding my breath, but hopefully that was the last dealings I have to have with that company. He said their codes had been removed from our line. I still have a phone bill to come and that should be it. Of course I'll keep you posted if it all turns nasty... I already have an ombudsman reference number from last week.
And now, to change the topic completely. Here is something I found on the ABC Open page today. It's really beautiful.
1 Comments:
Dealing with any telco is a nightmare. I am at a loss as to why they are so inept and hopeless. Hope they sort it out tout suite.
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